Shared Inbox for WhatsApp teams
Every WhatsApp enquiry answered, owned and followed up.
One shared Inbox where your team sees who owns each chat, keeps internal notes and sets follow-ups. Built on Meta’s official WhatsApp Business Platform.
Pilot software access is free until the pilot ends. Meta messaging charges may apply.
Illustrative example of the MessageKro Inbox: Rohan Mehta asks Sharma Dental Care whether the Andheri clinic is open on Sunday. The chat is assigned to Priya (Front desk), an internal note is added to Rohan’s contact, and Priya’s reply shows Sent, Delivered, then Read.
One phone passed around the office. Customer chats on personal numbers. A teammate asking, “Did anyone reply to this customer?”
The hard part was never the message. It was knowing who replied, what was promised and when to follow up.
MessageKro keeps all three in plain sight for your whole team.
How it works
Follow one enquiry from first message to follow-up.
An illustrative weekend at Sharma Dental Care, one step at a time.
Skip the walkthroughEvery enquiry lands in one shared Inbox.
Rohan’s question arrives where your whole team can see it, instead of waiting on one person’s phone.
Give every chat an owner.
Assign the conversation to a teammate, so everyone knows who is replying. Add an internal note to the customer’s record; only your team can see it.
Reply in your own words, then set the next step.
For 24 hours after the customer’s last message, your team can type any reply, and MessageKro shows how long is left. Replies show Sent, Delivered and Read. Add a follow-up with a date and an owner so nothing is forgotten.
When the window closes, send an approved template.
Meta allows free-form replies only within 24 hours of the customer’s last message. After that, MessageKro pauses the reply box and offers your approved templates. When the customer writes back, you can reply freely again.
Keep scrolling to move the clock forward 24 hours.
Around the Inbox
Everything about a customer stays in one place.
Contacts, follow-ups and campaigns share the same record, so any teammate can pick up where the last one stopped.
One record for every customer.
Name, number, tags, owner and internal notes, right beside every conversation.
Follow-ups the whole team can see.
Pick a date and an owner. It waits in Follow-ups until someone completes it.
Campaigns with approved templates.
Send an approved template to customers who agreed to hear from you. Contacts who opted out are skipped.
Your number
Keep your WhatsApp number. Give your team one place to work.
Available for eligible WhatsApp Business App numbers. We’ll guide you through Meta’s setup.
On an eligible number, you can keep using the WhatsApp Business App on your phone while your team works together in MessageKro.
- Create your workspace.Sign up with your email and name your workspace.
- Connect through Meta.The workspace owner opens Meta’s own setup window from MessageKro and chooses your business and number.
- Invite your teammates.Add the people who reply to customers, then start assigning chats.
Launch film
The whole story in 48 seconds.
From a busy phone to one shared Inbox. Captions on, sound when you choose.
Captions are on by default.
Read the transcript
[Upbeat instrumental music]
Customer chats get lost across phones.
One shared inbox for your team.
Everyone sees the same conversation.
Assign it. Add a customer note.
Follow-ups stay visible.
24-hour window closed? Send an approved template.
Built on Meta's official WhatsApp Business Platform.
Give your team one place to work. Start free pilot · messagekro.com
Pilot software access is free until the pilot ends. Meta messaging charges may apply.
What is the MessageKro pilot?
An early, free version of MessageKro for service businesses that already handle customer enquiries on WhatsApp. Your team gets the shared Inbox, contacts, follow-ups and approved-template campaigns, and we’ll guide you through setup. Pilot software access is free until the pilot ends. Meta messaging charges may apply.
Who pays for WhatsApp messages?
Meta charges for WhatsApp messages separately from MessageKro. Pilot software access is free until the pilot ends. Meta messaging charges may apply.
Can I keep my current WhatsApp number?
Available for eligible WhatsApp Business App numbers. We’ll guide you through Meta’s setup. On an eligible number, you can keep using the WhatsApp Business App on your phone while your team works in MessageKro. Meta decides which numbers are eligible.
How do we connect WhatsApp?
The workspace owner signs up, verifies their email, then opens Meta’s own setup window from inside MessageKro to choose your business and number. Once it’s connected, invite your teammates and start assigning chats.
Are there sending limits during the pilot?
Yes. Each workspace can send up to 250 messages a day and 8 a minute, counting Inbox replies, campaigns and scheduled messages together. Meta also sets its own messaging limits for each business. If a limit holds back a message, MessageKro shows the reason in plain words.
What happens when the pilot ends?
We’ll tell you about any future plan before it affects your access. When the pilot closes, pilot workspaces may become read-only: your team can still open past conversations, but sending stops.
What happens to our customer data?
Your workspace controls the customer data in it. We process conversations, contacts and follow-ups to run, secure and support MessageKro, and Meta processes WhatsApp messages through the WhatsApp Business Platform. You can ask us to delete your workspace data at any time. Read our Privacy Policy and Data Deletion instructions.
What isn’t included in the pilot?
Calling, AI replies and chatbots, Google Sheets, sending photos or files, group chats, importing old chat history and public pricing are not part of the pilot. We won’t advertise a feature until it works.
Give your team one place to work.
Stop passing one phone around. Bring every enquiry into a shared Inbox, with an owner for each chat.
Questions? Email support@messagekro.com
Pilot software access is free until the pilot ends. Meta messaging charges may apply.